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Operations Admin Assistant - East Hampton

Location: East Hampton, NY
Employment Type: Part-Time, with opportunity for increased hours
Schedule: Weekdays to start; hours may increase seasonally
Compensation: $25-$30

About the Role

Carissa’s is seeking an exceptionally organized, capable, and systems-minded Operations Assistant to support the General Manager and help keep our Pantigo Road location organized and running consistently.

This is an opportunity to learn how a growing hospitality operation works from the inside out. You’ll work alongside the General Manager, supporting the systems, organization, administrative work, inventory, facilities, and recurring tasks that keep the operation moving.

Prior restaurant or bakery experience is not required. While this role works within a bakery and restaurant group, we are primarily looking for someone who is smart, organized, proactive, comfortable with technology, and eager to learn. Experience in administration, retail, office coordination, project support, or another organized environment can translate very well to this position.

The role will begin part-time and primarily on weekdays. As we enter our peak summer season, there will be opportunities for additional hours and increased responsibility.

For the right person, there is meaningful room to grow. Our goal is for a strong Operations Assistant to develop into an Operations Coordinator as they learn the operation, demonstrate ownership, and take on greater responsibility. From there, there may be opportunities to continue growing into management or other areas of the company. Someone interested in expanding their skill set may also have the opportunity to learn areas such as payroll, HR, scheduling, and other aspects of operations.

Responsibilities

Working closely with the General Manager, responsibilities may include:

• Maintain operational checklists and help ensure recurring tasks are completed and followed through.

• Support inventory, ordering, receiving, and organization of supplies and storage areas.

• Help maintain accurate inventory records and improve systems for tracking and organizing supplies.

• Track facilities and maintenance needs, coordinate service and repairs, and follow outstanding items through completion.

• Assist with administrative needs, including scheduling, Toast POS updates, filing, recordkeeping, and other operational systems.

• Help keep information, systems, and day-to-day priorities organized and moving forward.

• Identify opportunities to make existing processes more organized, efficient, and easier for the team to follow.

• Support seasonal transitions, special projects, and other operational needs as they arise.

Who We’re Looking For

The right person is:

• Exceptionally organized, reliable, and attentive to detail.

• Smart, resourceful, and quick to learn.

• Proactive and solutions-oriented—you notice what needs attention and follow it through.

• Comfortable with technology, systems, and managing multiple priorities.

• Curious about how an operation works and interested in finding ways to make it better.

• Adaptable, clear in their communication, and simply a nice person to work with.

Hospitality or restaurant experience is not required. We are more interested in excellent organization, good judgment, curiosity, reliability, and strong follow-through. We can teach the specifics of our operation to the right person.

Growth Opportunity

We see this as a role someone can grow with rather than simply a part-time administrative position. A successful Operations Assistant will gradually take ownership of more systems and responsibilities, with the opportunity to grow into an Operations Coordinator role. From there, continued growth may include management-level responsibilities or developing skills in areas such as payroll, HR, scheduling, systems, and broader operations.

You’ll have the opportunity to learn how to run a business, understand where processes can be improved, and help us build better systems as the company grows.

Your work makes the operation more organized, efficient, and easier for everyone.

Counter Associate - Sag Harbor & East Hampton

Locations: Pantigo Road, East Hampton & Bay Street, Sag Harbor
Employment Type: Full-Time / Part-Time

About the Role

Carissa’s is looking for thoughtful, capable, and highly reliable people to join our front-of-house team.

Our Counter Associates are hosts, salespeople, and relationship builders as much as they are service staff. You are often the first person a guest encounters and play an important role in how they experience—and return to—Carissa’s.

Many of our guests visit regularly. We want you to recognize them, learn what they love, introduce them to something new, and make all guests feel genuinely welcome.

This role also goes beyond the counter. When we’re busy, you’re accurate, efficient, and calm. When things slow down, you notice what needs attention and take care of it. We’re looking for people who take pride in their work.

Hospitality & Sales

• Get to know our guests, especially our regulars, and create a warm, personal experience.

• Develop excellent knowledge of our breads, pastries, cakes, prepared foods, beverages, and seasonal offerings.

• Make thoughtful recommendations, suggest complementary items, and introduce new products naturally.

• Help guests choose food, cakes, and gifts for everyday visits, occasions, and gatherings.

• Represent Carissa’s with warmth, confidence, and professionalism.

Create an experience that makes someone want to come back.

Service & Daily Operations

• Take and process orders accurately using Toast POS and communicate product, ingredient, and dietary information clearly.

• Keep the counter, displays, menus, and guest-facing areas clean, organized, stocked, and beautifully presented.

• Package orders carefully and keep dine-in, takeaway, pickup, and preorder service organized.

• Monitor supplies and restock proactively.

• Complete opening, shift, and closing checklists thoroughly.

• Assist with inventory, deliveries, storage, packaging, labeling, and transfers as needed.

• Respond thoughtfully to guest questions and concerns, involving a manager when appropriate.

• Support seasonal preparation, holiday orders, and special projects as needed.

One Team

Carissa’s operates as one team. You’ll work closely with the bakery, kitchen, baristas, bussers, managers, and other staff. We expect you to arrive on time and prepared, follow established systems, receive constructive feedback, and leave your workspace ready for the next person.

The Hamptons change dramatically with the seasons, but our standards don’t. During quieter periods, there is more time to prepare, organize, stock, and improve the bakery. We value people who naturally look around and ask, “What can we take do next?”

Who We’re Looking For

You might be a great fit if you are:

• Warm, confident, and genuinely interested in people.

• Reliable, organized, and attentive to detail.

• Curious about food and eager to develop strong product knowledge.

• Comfortable making recommendations and selling in a way that feels natural, not transactional.

• Fast, proactive, and able to see what needs attention without being asked.

• A team player who’s happy to move between guest-facing hospitality and the work behind the scenes.

Previous restaurant, bakery, café, retail, or hospitality experience is preferred, but personality, reliability, curiosity, and a genuine ability to connect with people matter most.

Growth at Carissa’s

We value people who want to grow with us. Strong Counter Associates may have opportunities to move into senior, training, shift leadership, or management roles.